Treatments
Last updated July 10, 2026
Refund and Cancellation Policy
This Refund and Cancellation Policy explains how order cancellations, refunds, and shipping issues are handled for products and services purchased through our Platform. By placing an order, you agree to the terms below.
Order Cancellations
You may cancel an order at no charge before it has been reviewed by a licensed healthcare provider or submitted to a pharmacy for fulfillment. Once a provider has approved a prescription or a pharmacy has begun processing your order, it may no longer be possible to cancel.
To request a cancellation, contact us as soon as possible using the information below. We will confirm whether your order can still be cancelled.
Subscription and Recurring Orders
If your treatment plan includes recurring shipments or billing, you may cancel future orders at any time. Cancellation stops future charges and shipments but does not entitle you to a refund for orders already processed or shipped.
Cancellation requests must be received before the next scheduled billing date to avoid being charged for the upcoming cycle.
Refund Eligibility
Refunds may be issued in the following situations:
- Your order is cancelled before provider review or pharmacy processing begins
- A licensed healthcare provider determines that treatment is not appropriate for you following your intake
- You received the wrong item, a damaged item, or a defective product
- Your order was lost in transit and cannot be located or replaced
Refunds are typically issued to the original payment method within 5 to 10 business days of approval.
Non-Refundable Items
Because of health, safety, and pharmacy regulations, the following are generally not eligible for refund or return once dispensed or shipped:
- Prescription medications that have been approved, filled, and shipped by a pharmacy
- Compounded medications prepared specifically for you
- Consultation or provider review fees for completed evaluations
- Products that have been opened, used, or are missing original packaging
If you believe you received an incorrect, damaged, or defective product, please contact us within 7 days of delivery so we can investigate and make it right.
Shipping, Delivery Issues, and Returns
Estimated shipping timelines are provided at checkout and may vary based on your location, the pharmacy fulfilling your order, and carrier conditions. We are not responsible for delays caused by the shipping carrier once a package has left the pharmacy.
If your package arrives damaged, is missing items, or was delivered to the wrong address due to an error on our part, contact us promptly. Due to the nature of prescription medications, physical returns are generally not accepted; eligible issues are instead resolved through a refund or replacement shipment.
How to Request a Refund or Cancellation
To request a cancellation or refund, contact our support team with your order details, including your name and order or case number. We will review your request and respond with next steps.
Changes to This Policy
We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date.